Wafaqi Mohtasib CMIS

The Wafaqi Mohtasib CMIS is a user-friendly application designed to bridge the gap between citizens and federal government agencies, facilitating an easy and efficient way to file complaints directly with the Wafaqi Mohtasib Secretariat. Convenience to users is at the forefront, and the system offers an online platform to register complaints, involving them in the robust Complaint Management Information System of the Wafaqi Mohtasib.

After submitting a complaint, an SMS confirmation is delivered to the user within minutes, ensuring that the submission is officially recorded. Catering to the diverse needs of its users, individuals have the flexibility to choose from a variety of locations for the hearing of their case, such as the head office in Islamabad or any of the regional offices spread across Lahore, Karachi, Peshawar, and other major cities.

Transparency and updates are key features of the system, allowing individuals to track the status of their complaint throughout each stage of the process. Upon the conclusion of the hearing, there is also the option to view or download the findings issued by the Wafaqi Mohtasib, providing clarity and resolution.

An accessible helpline, operational from 9:00 AM to 10:00 PM (PST), ensures that support is just a call away for users seeking assistance or facing any challenges with the service.

Additionally, parents and guardians will find this platform to be a vital tool for addressing children's issues, as it accepts complaints filed on behalf of minors.

In essence, the Wafaqi Mohtasib CMIS provides a seamless communication channel that empowers individuals to hold federal agencies accountable, saving time and effort in the pursuit of resolution and clarity.